Return Policy
Last Updated: August 29, 2026
Thank you for shopping with zarevoqina.
We want customers to have a straightforward and dependable shopping experience. If there is an issue with an order you receive, our customer service team will review the circumstances and provide an appropriate solution when the request qualifies under this policy.
For order-related assistance, please contact:
When reaching out, please include your Order Number and the email address used at checkout so we can locate your purchase efficiently.
Final Sale
Orders placed through zarevoqina are generally treated as final sale.
We do not normally accept returns or exchanges for reasons including:
- Changing your mind after purchase
- Personal preference
- Ordering an incorrect size, color, model, or option
- No longer wanting the product
However, we will review eligible requests when an order involves one of the following situations:
- The product was damaged when delivered
- The item has a confirmed defect or quality-related problem
- The product received is different from the item ordered
Any approved resolution will depend on the specific circumstances of the order.
Damaged, Defective, or Incorrect Items
We take reasonable steps to ensure orders are prepared properly before shipment.
If a product arrives damaged, appears defective, or is not the item you ordered, please inspect your shipment promptly and contact us within 7 days of the delivery date.
Claims submitted after this period may not be eligible for review.
To request assistance, email:
Please provide:
- Your Order Number
- The email address used to place the order
- A clear explanation of the issue
- Photographs showing the product and problem
- Video evidence where appropriate
Clear supporting information allows our team to evaluate your request more accurately and efficiently.
Available Resolutions
After reviewing the information provided, zarevoqina will determine the appropriate resolution based on the nature of the issue.
Where a claim is approved, the available resolution may include:
- A replacement item
- A partial refund
- A full refund
The specific outcome will depend on factors such as the condition of the product, the type of problem, and the evidence submitted.
Approval of one form of resolution does not automatically guarantee another.
Refunds
If a full or partial refund is approved, the refund will be issued to the original payment method used for the transaction.
Once we have processed the refund, it generally takes approximately:
7–12 business days
for the funds to appear in your account.
The actual processing period is controlled in part by your:
- Bank
- Credit card company
- Payment provider
- Financial institution
zarevoqina cannot control processing delays that occur after the refund has been successfully submitted to the original payment method.
Replacements and Exchanges
zarevoqina does not offer standard exchanges for reasons such as preference, incorrect option selection, or change of mind.
A replacement may be considered only when the product has been verified as:
- Damaged upon arrival
- Defective
- Incorrectly supplied
All replacement requests must be reviewed and approved by our customer service team before any replacement is arranged.
Availability of a replacement may also depend on current inventory.
Unauthorized Returns
Please do not send any product back to us unless our customer service team has first provided specific return authorization and instructions.
Items returned without prior approval are considered unauthorized returns.
Unauthorized shipments may:
- Be refused
- Remain unprocessed
- Be ineligible for a refund
- Be ineligible for a replacement
- Be ineligible for an exchange or other compensation
If a physical return is necessary to resolve an approved claim, our support team will provide the appropriate instructions.
Do not send products directly to the business address listed below unless you have been specifically instructed to do so by zarevoqina Customer Support.
Return Shipping
Where a physical return is required for an approved case, our customer service team will provide the relevant return procedure.
Please follow the instructions exactly before shipping the product.
Products sent to an incorrect location, sent without authorization, or returned outside the approved process may not be accepted or processed.
Supporting Evidence
For damaged, defective, or incorrect-item claims, we may request reasonable supporting documentation.
This can include:
- Photos of the product
- Photos showing visible damage
- Video demonstrating a functional issue
- Images of product packaging
- A photo of the shipping label
- Other information necessary to verify the claim
Failure to provide sufficient information may prevent us from confirming the issue and may affect our ability to approve a refund or replacement.
Incorrect Items
If you receive an item that differs from what was ordered, please contact us within 7 days of delivery.
Please provide your order information together with clear photographs of the product received.
Once verified, we will determine the appropriate resolution according to the circumstances of the order.
Defective Products
If you believe your product contains a manufacturing defect or quality problem, please describe the issue clearly and provide supporting photos or video.
Our customer service team will review the evidence to determine whether the item qualifies for assistance under this policy.
Normal wear, misuse, accidental damage after delivery, or other issues unrelated to the original condition of the product may not qualify.
Contact Information
For questions regarding a damaged product, defective item, incorrect shipment, refund, replacement request, or another order-related issue, please contact us using the information below.
Brand: zarevoqina
Email:
support@zarevoqina.com
Phone:
+1 (571) 240-5383
Company:
ATME Hong Kong Limited
Business Address:
RM 1201, 12/F
DOMINION CENTRE
43-59 QUEEN'S ROAD EAST
HONG KONG
For faster assistance, please include your Order Number and the email address used during checkout whenever you contact our support team.
zarevoqina Customer Support