Shipping policy
Last Updated: August 29, 2026
Thank you for shopping with zarevoqina.
This Shipping Policy explains how we process orders, estimated delivery periods, shipping charges, tracking availability, delivery delays, order changes, unsuccessful deliveries, lost shipments, customs charges, and other important shipping-related conditions.
We recommend reviewing the information below before completing your purchase.
1. Order Processing
After an order is successfully submitted, our fulfillment process begins.
Most orders require up to 3 business days for activities such as:
- Payment verification
- Order review
- Product preparation
- Packaging
- Transfer to the applicable shipping carrier
Orders placed during weekends are generally processed beginning on the following Monday or the next available business day.
Processing time is separate from the estimated delivery period.
2. Shipping Cost & Estimated Delivery
After an order has been dispatched, standard international delivery generally takes approximately:
10–20 business days
Unless a different shipping rate or promotional offer is displayed during checkout, our standard shipping charge is:
USD $5.99 per order
The exact shipping amount applicable to your purchase will be shown before payment is completed.
Delivery times may differ depending on destination, carrier operations, and other circumstances affecting transportation.
3. Possible Shipping Delays
We work with shipping and logistics providers to move orders as efficiently as reasonably possible.
However, delays may occasionally occur because of circumstances beyond our reasonable control.
Examples include:
- Customs inspections or clearance
- Transportation interruptions
- Carrier delays
- Logistics network disruptions
- Severe weather
- Public or local holidays
- High shipping volumes
- Unexpected operational events
All delivery timeframes shown by zarevoqina are estimates only and should not be interpreted as guaranteed arrival dates.
4. Tracking Your Order
Once your shipment has been dispatched, we will normally send a Shipping Confirmation email containing the available tracking number.
Tracking information may be viewed through the relevant carrier or through 17TRACK:
Please note that tracking information may not become active immediately.
After a package has been handed to the carrier, it may take several days before the first tracking scan or movement appears in the tracking system.
This does not necessarily mean that the shipment is not moving.
5. Multiple Packages for One Order
Orders containing more than one product may occasionally be divided into separate shipments.
This may occur when:
- Products are stored at different fulfillment facilities
- Items become available at different times
- Separate shipping helps products reach you more efficiently
When an order is shipped in multiple parcels, each shipment may receive its own tracking number.
As a result, different items from the same order may arrive on different dates.
6. Changing an Order or Shipping Address
If you need to correct your shipping information or request a change involving the size, color, quantity, or other order details, please contact us within 12 hours after placing your order.
Email:
Please provide:
- Your Order Number
- The email address used during checkout
- A clear description of the change you are requesting
- The corrected shipping information, where applicable
We will make reasonable efforts to process requested changes.
However, once an order has entered fulfillment, processing, or shipment preparation, we cannot guarantee that modifications can still be completed.
7. Failed or Missed Delivery
If a carrier cannot successfully deliver your parcel, the shipment may be:
- Held at a local post office
- Sent to a carrier facility
- Transferred to a collection point
- Made available for redelivery
The carrier may also leave a delivery notice containing further instructions.
If this occurs, please review your tracking information and contact the local delivery provider to arrange collection or redelivery where available.
zarevoqina is not responsible for parcels that are delayed, returned, or lost because:
- The customer provided an incorrect address
- The shipping address was incomplete
- The recipient was unavailable
- The parcel was not collected within the carrier's required period
Customers are responsible for checking the accuracy of their delivery information before completing an order.
8. Delayed Shipments
If your package appears to be taking longer than expected, please follow the steps below.
Step 1: Check Your Tracking Information
Review the most recent tracking activity.
If the tracking history shows an update within the previous 7 days, the package is generally still moving through the carrier or logistics network.
Temporary periods without tracking updates can occur during transit.
Step 2: Contact Customer Support
If your tracking information has shown no new activity for more than 7 days, please contact:
Include:
- Your Order Number
- Your Order Email
Our customer service team can then review the available shipment information.
9. Lost Shipments
If the shipping carrier officially confirms that your parcel has been lost while in transit, zarevoqina will arrange a replacement shipment at no additional cost.
A parcel that has already been marked “Delivered” by the carrier is not classified as lost in transit.
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
- With members of your household
- With nearby neighbors
- Building reception
- Property management
- Mailrooms
- Parcel lockers
- Porches, entrances, or other safe delivery locations
Coverage for lost-in-transit shipments does not extend to parcels that disappear after the carrier has confirmed successful delivery.
10. International Shipping Destinations
zarevoqina offers worldwide shipping to supported locations.
In uncommon cases where we are unable to ship to a specific country, territory, or region, we will contact you as soon as reasonably possible.
Depending on inventory, product availability, and fulfillment requirements, orders may be dispatched from facilities located in:
- United States
- Canada
- Australia
- European Union
Some products may also be shipped directly through trusted manufacturing, distribution, or fulfillment partners.
Using multiple fulfillment locations allows us to maintain broader product availability, flexible shipping options, and competitive pricing.
11. Additional Shipping Conditions
Delivery Estimates
All processing, shipping, and arrival timeframes are estimates.
zarevoqina cannot guarantee specific delivery dates and is not responsible for delays resulting from events outside our reasonable control, including customs procedures, carrier disruptions, or unexpected logistics issues.
Customs Duties, Import Taxes & Fees
International orders may be subject to additional charges imposed by the destination country.
These may include:
- Customs duties
- Import taxes
- Brokerage charges
- Customs handling fees
- Other government-imposed charges
Unless explicitly stated otherwise during checkout, these costs are not included in the product price or the shipping fee charged by zarevoqina.
Any applicable customs duties, taxes, or similar charges are the responsibility of the customer.
Customer Shipping Information
Customers must provide complete and accurate shipping details during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number
zarevoqina is not responsible for packages that are lost, delayed, returned, or incorrectly delivered because of inaccurate or incomplete information supplied by the customer.
Packages Marked as Delivered
When the carrier's official tracking information confirms that a parcel has been successfully Delivered, zarevoqina's shipping responsibility for that parcel is considered fulfilled.
We cannot provide shipping coverage for theft, disappearance, or other loss occurring after confirmed delivery.
If you cannot locate a parcel that has been marked as delivered, please contact the applicable local carrier and check surrounding delivery locations before contacting our support team.
Customer Support
If you need assistance regarding your shipment, delivery status, tracking information, or another order-related shipping matter, please contact us.
Brand: zarevoqina
Email:
support@zarevoqina.com
Phone:
+1 (571) 240-5383
Company:
ATME Hong Kong Limited
Business Address:
RM 1201, 12/F
DOMINION CENTRE
43-59 QUEEN'S ROAD EAST
HONG KONG
When contacting us about an existing purchase, please include your Order Number and the email address used during checkout.
Providing this information allows our customer support team to locate the relevant order and assist you more efficiently.